At BroCrates, we strive to deliver your Gift with excellent service, and flexibility, every time. To that end, we offer BroCrates “Special Care Gift Delivery Services”.

We are pleased to offer Free Gift Delivery Services in Canada, and Same Day Shipping.

Your Gift Delivery will be delivered by experienced delivery service providers at No Charge — Locally and Across Canada!

To qualify for Free Delivery in Canada, a minimum purchase of one hundred dollars (CAD) (before taxes) is required per delivery location.

We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.

Whether your gift needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services.

Below are BroCrates' delivery services available for deliveries traveling within Canada and the United States.

BroCrates ships across the globe! That being said, time of delivery and costs can vary greatly depending on the destination. If shipping an order outside of the United States or Canada , please call our Customer Service Representatives at 1-800-257-6130 We’re more than happy to help create a tailored shipping package to ensure your gift arrives precisely where it needs to

WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?

For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift.  If the driver cannot reach the gift recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature.  If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary.  A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a gift in an unsafe place.  We will arrange the re-delivery at the earliest possible time - often later in the day or the next day.  The re-delivery charge will be charged to your VISA or Mastercard.  If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.

For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the gift recipient if no one is at home when the gift arrives. Common carriers never call gift recipients. Instead they will leave the package at the front door if they feel it is safe to do so.  If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Drop Box).  If the package is not picked up in the following 10 days, if will be returned to BroCrates. Redelivery may be attempted. A re-delivery charge may be required at an additional charge (typically $15-$40).

OUR GUARANTEE

At BroCrates, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery process.

GIFTS/GIFT BASKETS DAMAGED IN TRANSIT

Upon receipt, please have your gift recipient inspect your purchase and notify us of any damage within five business days of the delivery date on the order with enough information to allow us to understand the situation. Please see "BroCrates Delivery Services" for additional information on Damaged Goods.

We do not accept returns in any circumstances as most of the items that we sell are customized, gift wrapped and cannot be resold.

DELAY

Upon request, BroCrates will, at its option, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”). 

BroCrates is not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.

BroCrates is under no obligation to refund or credit a Customer (Gift Sender) for any delivery charges, or for any loss, damage, delay, non-delivery, misdelivery or failure to perform, caused by events beyond BroCrates control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labour disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.